Three quarters of businesses who implement a CRM are dissatisfied with the outcome. A custom CRM is designed to maximise efficiencies through tailored workflows and seamless integration of sales and marketing technologies. Our discovery process and subsequent workflows act as a clear blueprint to make sure you select the right CRM. This is the lifeblood flowing through all levels of your organisation, so it’s time to remove any stagnant time and money wasting processes, as well as team frustration.
Without customers you wouldn’t exist, and yet ready-made CRM systems are only designed to be used by the broadest range of businesses possible. They don’t suit your business. Over half of all CRM users say customisation is their biggest challenge, with generic systems ironically resulting in the loss of their most valuable asset: Clients.
Companies using off-the-shelf CRMs require a third of their front-line team to spend more than an hour each day on data entry. Many team leaders need to manually enter customer information via dozens of mandatory fields. Talk about mind-numbing! Triple-handling of data equates to staff feeling ignored, lost time, and higher running costs. The result is slow growth and sales, slowly draining away any vitality your business once had.
CRM customisation is often seen as being impossible or is thrown in the ‘too hard basket’. If your CRM isn’t customised to suit your business’s unique processes, it’s basically game over. Our 360º workflows ensure your team chooses the right CRM, engaging employees on all levels through simple reporting, and guaranteeing customers receive the best customer journey and sales experience.
You need a CRM incorporating specialised features such as billing, project management, membership, and logistics. It must be easy to navigate and use, cost-efficient, boost customer conversions, and has to tie all of your business processes together in one location. Get rid of boring manual data entry and receive simple, transparent data reporting customised to each team member’s needs. Retain your efficient processes and replace inefficiencies. All problems with your Business Process Automation and data management become former problems. CRM resolved.
Three quarters of all businesses who implement a new CRM are dissatisfied with the outcome. A custom CRM is designed to maximize efficiencies through tailored workflows and seamless integration of sales and marketing technologies.
Our diagnostic process and subsequent workflows act as a clear blueprint to ensure you have a broad understanding when selecting the right customised CRM. This is the lifeblood flowing through all levels of your organisation, allowing organisations to remove any stagnant time, and money wasting processes, as well as team frustrations.
The right CRM engages employees on all levels through simple reporting, and guaranteeing customers receive the best customer journey and sales experience.
Zoho CRM has been one our platforms of choice for many years, with over 40+ applications providing flexible, versatile, and fully customisable for our SME and Enterprise clients.
Infusion121 is a digital leader with a proven track record of delivering the most complex solutions, and our ability to build complex integrations between Zoho, Website, App’s and 3rd party solutions.
A 360º workflow review includes detailed documentation of your customer and team touchpoints, backend processes and management requirements. Our CRM workflows includes your organisations digital transition wish list, all touchpoints (forms/reports), automated client marketing, and organisation actions. A workflow is imperative to develop prior to selecting a CRM of choice, and creating an efficient / seamless experience for all concerned.
You are lucky if you find an off-the-self CRM solution that covers up to 90% of your needs. Every organisation, their processes, service and products are unique. A recent report found “CMO’s Agenda” found that by customising business processes, aligning sales and marketing organisations experienced a 32% increase in revenue, retained 36% more customers and achieved 38% higher win rates.
Yes, our development team create API’s to seamlessly integrate any CRM with your current and future digital transformation. Custom integrations can turn your CRM into a central hub for all departments (including sales, marketing, HR, finance, logistics, manufacturing, distribution and supply chain management, etc.) to progress digital transformation.
Taking a 360º view of business processes including marketing, client, and staff touchpoints is imperative to understanding which CRM to choose and then optimise for an efficient, seamless experience for everyone involved. Successful alignment of sales and marketing is proven to generate higher revenues, increase customer retention, achieve higher win rates and deal sizes, and produce greater overall brand awareness.
We understand and implement BPA (Business Process Automation), a strategy where businesses use technology to organise their personnel and systems through workflows. The CRM must be adapted to your business’s needs, and our systematic approach ensures it does every time.
Developing CRM solutions is a 1-to-1 experience. Once we go live, we’ll always be there for ongoing maintenance and support.
‘FightMND has been fortunate to have had the exceptional expertise of Infusion121 deliver an APP for one of our major annual fundraising events, Daniher’s Drive, for a number of years. The simplicity and functionality of the client experience in the backend matches the simplicity and functionality of the end user’s experience at the front-end, which was a huge positive for us when working with Infusion121. The quality service provided by Brian and his passionate team was of great assistance to my team and ultimately ensured we delivered a brilliant product for our event.’
Andrew Holmes Fight MNDSince Jani-King commenced working closely with Infusion121 in 2016 to better manage our brand consistency and presence plus digital footprint including a full website upgrade, SEO, SMO and digital marketing as well as full traditional print functions, we have experienced not only growth but also productivity in many aspects of our business. Jani-King’s online presence has dramatically improved since the introduction of our digital strategy, inc: website and landing pages. Infusion121 have completely updated all touchpoints to improve the user’s experience and to better qualify leads – beautified and automated the company’s information packs and ensured that the information is phone and tablet compatible. We’re ultimately increasing conversations via multiple tools and with Infusion’s assistance we know we are interacting via an attractive package which also interfaces with our behind-the-scenes software packages.
Kathryn Brady Jani-KingInfusion 121 demonstrated they are a company that truly understands the meaning of collaboration. The team were very supportive of our vision and responded beyond our expectations - making valuable contributions, meeting all milestones, and injecting little enhancements that made our project very special. We’re very happy with the final product across both Android APP and PWA builds.
Rosanna Di Risio Lingopont
